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Shopping Guide

Kimono Harmony

Product Availability

We make every effort to keep our online store updated with accurate information regarding product availability. However, we sell through various platforms and at events, so there may be times when items go out of stock before we can update our online store. In the event that an item is out of stock, we will notify you as soon as possible and provide a refund or information about similar items. 

Payment Methods

We accept payment by credit card and debit card. All payments must be made in full at the time of purchase.

Shipping

We offer shipping to all locations within the United States, as well as international shipping to select countries.

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DOMESTIC SHIPPING

We charge a flat rate of $12 for purchases under $200 for regular ground shipping.  Shipping costs will be added at the time of checkout. If you are in need for an expedite delivery, please email us and we will work with you.  We find that FedEx is the fastest but the most expensive option. 

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INTERNATIONAL SHIPPING

We will give you a quote for international shipping, so please contact us by email. 

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Unfortunately, speed is not our strength. We strive to process and ship all orders within 2 business days of receiving payment. Customers will receive a shipping confirmation email with tracking information once their order has been shipped.

Return Policies

We accept returns and exchanges if we hear from you within 10 days from the date of delivery as indicated by courier notification. We accept items that are NON-CUSTOMIZED and in unused condition only. Please read the policies on customized items HERE. 

 

Shipping costs for returns and exchanges are the responsibility of the customer. We will make the refund to your credit card account after receiving and checking the returned item. Shipping and handling charges are non-refundable. Therefore, if an item is returned, shipping charges will be deducted from credited amount if you received free shipping.

 

Please contact us by email to initiate a return or exchange.

Customer Service and Inquiries

If you have any questions or feedback about our shopping policy or any other aspect of our business, please contact us by email. We are committed to being honest and open about all of our items. We do our best to address any questions or concerns you may have. However, we are a small shop operating mainly after school hours. Please be patient with us; we aim to get back to you within 24 hours of your inquiry.

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Email us at  kimonoharmony@gmail.com

FAQ

  • How long does it take to receive my order?
    In stock items will ship out in 2-5 business days. We send our items from San Jose, CA. Ground shipping may take anywhere from 3 days to 7 days.
  • Which parcel service do you use?
    We generally work with UPS. However, we can work with FedEx as well (additional shipping fees may apply).
  • Can I ask for expedited shipping?
    As long as you are willing to pay the additional fees, we can ship through FedEx, which seems to be the fastest (next day delivery to may places). Let’s discuss over email and see what is the best option for you.
  • Are the items made from Japanese materials?
    Over 90% of our fabric are made in Japan and come from Japan. We sometimes use other fabric to make the final product more durable. We also use zippers and other materials made in other countries, such as China.
  • Are the items made in Japan?
    Most of our materials are from Japan, but the sewing is done in California, USA.
  • Do you offer warranties?
    Unfortunately, due to the nature of our products, we do not offer warranties on any of our items.
  • Do you sell gift cards?
    We would love to do gift cards, but we haven’t really figured out the system yet! But should be ways around this (like sending out a 100% off coupon to your gift recipient) so please email us. We hope to have figured things out by the time you contact us!
  • How can we make returns?
    Contact us by email (kimonoharmony@gmail.com) within 10 days from the date of delivery as indicated by courier notification and you will get detailed information on the process.
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