Shopping Guide
Product Availability
We make every effort to keep our online store updated with accurate information regarding product availability. However, we sell through various platforms and at events, so there may be times when items go out of stock before we can update our online store. In the event that an item is out of stock, we will notify you as soon as possible and provide a refund or information about similar items.
Payment Methods
We accept payment by credit card and debit card. All payments must be made in full at the time of purchase.
Shipping
We offer shipping to all locations within the United States, as well as international shipping to select countries.
DOMESTIC SHIPPING
We charge a flat rate of $12 for purchases under $200 for regular ground shipping. Shipping costs will be added at the time of checkout. If you are in need for an expedite delivery, please email us and we will work with you. We find that FedEx is the fastest but the most expensive option.
INTERNATIONAL SHIPPING
We will give you a quote for international shipping, so please contact us by email.
Unfortunately, speed is not our strength. We strive to process and ship all orders within 2 business days of receiving payment. Customers will receive a shipping confirmation email with tracking information once their order has been shipped.
Return Policies
We accept returns and exchanges if we hear from you within 10 days from the date of delivery as indicated by courier notification. We accept items that are NON-CUSTOMIZED and in unused condition only. Please read the policies on customized items HERE.
Shipping costs for returns and exchanges are the responsibility of the customer. We will make the refund to your credit card account after receiving and checking the returned item. Shipping and handling charges are non-refundable. Therefore, if an item is returned, shipping charges will be deducted from credited amount if you received free shipping.
Please contact us by email to initiate a return or exchange.
Customer Service and Inquiries
If you have any questions or feedback about our shopping policy or any other aspect of our business, please contact us by email. We are committed to being honest and open about all of our items. We do our best to address any questions or concerns you may have. However, we are a small shop operating mainly after school hours. Please be patient with us; we aim to get back to you within 24 hours of your inquiry.
Email us at kimonoharmony@gmail.com